They were on the 5th Plant Manager in as many years, and I was brought in at the HR manager’s suggestion to improve cooperation between the departments. …

I was pretty excited when in my mid 20’s I had the opportunity to move to Denver from our head office in Calgary and manage the US operation. I felt like a hotshot. I had a corner office with my own admin assistant, I drove a sports car, and I…

Imagine a tank of water, slowly dripping away. Eventually, it runs dry. Same with employees: the loss of trust occurs one drop at a time. As it fades, performance drops — and soon your talent is draining away. How good is the trust in your organization? Is it enough to…

Does the truth matter anymore? If you’ve been following me for a while, you know I don’t have truth-telling as part of my trust model. Sometimes it’s just weird what people choose to lie about. We lie. Really. People lie all the time, and we still trust them. …

A friend of mine posted a question on Facebook asking, “Are you nice?” Actually, she was much more creative in her ask. She said, “Endangered Species: Nice people. (Are you an endangered species, too?)” My answer was: “I’m told I’m a nice person but really, what I strive for is…

My friend Tammy and I are able to reconnect after not seeing each other for months as only good friends can. Our conversation starts where the last one finished off. I can let her know my secrets, my triumphs, and even my insecurities without worrying that they will go any…

Safety and trust go hand in hand. What is safety? It is to preserve life. If you are preserving or helping to save someone’s life there has to be a high trust relationship. It means that we care about the lives and making sure people get home safely. …

My top values are kindness and trust and I didn’t show either in a recent conversation. I sent an apology to my sister since she didn’t deserve to be yelled at the way I did. She hasn’t responded and I don’t think she will. We pretended to have a relationship…

Before you respond angrily to the anonymous post on social media, can you see a picture of a person you’re responding to in your inner vision? Is it a person who perhaps dropped off groceries for an elderly neighbour who couldn’t get out to buy them? Can you see a…